Privacy Policy

1Information We Collect

We collect information you provide directly to us, information we collect automatically when you use our service, and information from third-party sources.

Information you provide: When you create an account, subscribe to a plan, or contact us, we collect your name, email address, payment information (processed securely by Stripe), and any other details you choose to share.

Information collected automatically: When you visit LogoCraft, we automatically collect your IP address, browser type, operating system, referring URL, pages visited, time spent on the site, and actions taken within the logo editor. This helps us improve the tool and understand usage patterns.

Logo data: Your logo designs are processed entirely in your browser and are not stored on our servers unless you explicitly save them to your account. We do not access, view, or analyse the content of your logos.

2How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your data to:

• Create and manage your account and process subscription payments
• Send you transactional emails such as receipts, password resets, and account notifications
• Send you optional marketing communications about new features, promotions, and blog posts (only with your consent)
• Analyse usage patterns to improve the logo editor, templates, and overall experience
• Detect and prevent fraudulent activity and abuse of our platform
• Comply with legal obligations and enforce our terms of service
• Respond to your customer support requests and enquiries

3Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on LogoCraft. Cookies are small text files stored in your browser that help us remember your preferences and understand how you use our service.

Essential cookies: Required for the site to function correctly. These include session cookies that keep you logged in and security tokens that protect your account.

Analytics cookies: We use Google Analytics to understand traffic patterns, popular features, and user behaviour in aggregate form. No personally identifiable information is shared with analytics providers.

Preference cookies: These remember your settings such as your preferred language and tool configuration so you do not need to set them every visit.

You can disable non-essential cookies through your browser settings at any time. Note that doing so may affect some functionality of the site.

4Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your data in the following limited circumstances:

• Service providers: We share data with trusted vendors who help us operate our service, including Stripe (payment processing), Mailchimp (email delivery), Google Analytics (usage analytics), and AWS (hosting). These providers are contractually bound to use your data only to provide services to us.
• Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you via email and a prominent notice on our site before any such transfer.
• With your consent: We may share your information for any other purpose with your explicit prior consent.

5Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal, tax, or regulatory purposes.

Anonymised, aggregated data that cannot be linked back to you may be retained indefinitely for analytics and service improvement purposes.

6Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data under applicable data protection laws such as the GDPR or CCPA. These rights include:

• Access: The right to request a copy of the personal data we hold about you
• Correction: The right to correct inaccurate or incomplete personal data
• Deletion: The right to request deletion of your personal data ("right to be forgotten")
• Portability: The right to receive your data in a structured, machine-readable format
• Objection: The right to object to our processing of your data for marketing purposes
• Withdrawal of consent: The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@logocraft.com. We will respond to all legitimate requests within 30 days.

7Security

We take the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, regular security audits, and strict access controls for our team.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8Children's Privacy

LogoCraft is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will promptly delete that information. If you believe we may have collected information from a child under 13, please contact us immediately.

9Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will notify you by email and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of LogoCraft after any changes to this policy constitutes your acceptance of the updated terms.

10Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team: